Mask Wars in the Skies- and Why the Travel Rebound May Fizzle

by Robert McGarvey

On May 11, the TSA’s mask mandate expires and the near-term future of travel hangs on whether or not the agency determines an extension of the mandate is needed.

Updated 4-30-2021: TSA today announced an extension of the mask mandate through September 13. Bravo. Now let’s push the anti vaxxers into doing the right thing and, by late summer, just maybe we can all breathe easier and maskless.

Airlines are vocal in cheering for an extended mask mandate, as are most flight attendants and it is the in-cabin crew who are forced to deal with the angry confrontations and mask refusals as is. At least the TSA edict gives them backup and, in admittedly rare cases, mask refusers have been ejected from planes, even arrested.

Listen up, anti maskers: as the Clash once sang, Know Your Rights. Of course they did not deal with anti maskers, but were they recording today they might agree with my proposed lyric: You have a right to go maskless as long as you fly outside on the wing.

The basic argument for masks is that it lessens the chance of airborne transmission of infectious matter and that is all the more necessary as just about all airlines now are filling middle seats even though the evidence is emphatic that empty middle seats lessen disease transmission on planes. But now Delta, the last of the major carriers to block middle seats, has said they will fill them starting May 1.

We definitely need masked passengers as airlines begin to carry more passengers.

But mask resistance is growing. In Alaska, a state senator – a vocal anti masker – has now been banned by Alaska Airlines, for repeated mask defiance, and this is a bit of a bother for Sen. Lora Reinbold because she lives near Anchorage, the legislature meets in Juneau, and Alaska Air is the only commercial carrier with flights between the two. Reinbold recently made the journey via a 14 hour drive, through Canada, and also involving a water ferry. If anything, she became more vociferous in her anti mask posture. And she has grumbles about the airline: “Alaska Airlines sent information, including my name, to the media without my knowledge nor permission. I do believe constitutional rights are at risk under corporate covid policies,” she wrote on Facebook.

Incidentally, many commented that Canada should have prevented her entry into the state. I would not be surprised if Canada in fact does exactly that when she attempts another drive to Juneau.

Count me as feeling more affection for Alaska Airlines. They are doing the right thing, putting the protection of all passengers above catering to the anti science fantasies of a self important state pol.

But we can top Lora Reinbold. Meet Jessica Alexander, a City councilmember in Temecula CA. Her beef with masks was not about flying as such – it revolved around wearing a mask to council meetings – and Alexander invoked the memory of Rosa Parks, the trigger for the 1955 Montgomery AL bus boycott which was a major event in post war civil rights in the US.

I won’t paraphrase Alexander. Here is how the Press Enterprise recounts her statement: “‘Look at Rosa Parks … She finally took a stand and moved to the front, because she knew that that wasn’t lawful. It wasn’t true,”’ Alexander said, according to a videotape of the meeting. ‘So she took a stand. At what point in time do we? … I’m getting pushed to the back of the bus. This is what I’m telling you I feel like.”

Alexander added that she “cannot” and “will not” wear a mask.

There is no arguing with a person like Ms. Alexander because, well, because it would be a waste of breath.

And the problem is that rising numbers of anti maskers seem to have swallowed alternative reality pills where all manner of anti scientific lunacy is “fact” and their “rights” are getting trampled.

The Voice of America has an intriguing post on what would the founding fathers say to the anti maskers when they insist a mandate requiring mask wearing violates their rights.

Per VOA, “‘These are lawfully created ordinances and mandates and requirements to protect one another. So, that sort of thing would not be seen by the founders as a loss of liberty,’” says Andrew Wehrman, a professor of history at Central Michigan University. “’It’s a mistake to think of liberty as absolute self-indulgence without restraint. We don’t have the liberty to set our own house on fire, because it might affect other houses.’” 

To repeat: there is no right not to wear a mask.

Definitely no rights to go maskless on an airplane. But only until May 11. Fingers crossed that TSA does the right, safe, smart thing and extends the mask mandate at least until autumn. Year end would be better.

We need the official mandate. Without it, flying will be a crazytime of delusional anti scientific beliefs.

With the mandate we have a good chance of safe flying.

I am masked up. You?

CU 2.0 Podcast Episode 146 Fintech Meetup with Anil Aggarwal and Kirk Drake

Hosted by Robert McGarvey

Anil Aggarwal is an entrepreneur who knows a thing or two about providing venues where executives come together and good things happen.  He was co-founder of Money 20/20, an event that redefined how financial services executives and fintech executives could profitably come together.  After that venture was sold, he co-founded Shoptalk, a meeting venue for retail execs and technologists. That was sold off. And now he is creating his next new thing, Fintech Meetup, and you want to know about this June 15-17 virtual event that will link financial services execs with fintech execs in double opt-in meetings that last 15 minutes.

Why 15 minutes? Aggarwal says he has found that’s the optimal time.  If the two parties find they have more to talk about they can arrange it.  Or they can part with smiles on their faces because it was only 15 minutes.

And you did notice these are dual opt in meetings.  Both parties have to accept for the meeting to be scheduled.

And it’s all virtual in our pandemic era.

Understand too that the tools and technologies are battle tested.  That’s a big plus.

Joining Aggarwal in this podcast is CU 2.0 founder Kirk Drake who has thoughts about why this event is a must for credit unions and free admission is just one of the attractions for credit union execs. There’s a link in the show notes to how to claim free admission.  

Know this. Your host is a grumpy, cynical veteran of too many financial services events to count, most of which were tedious.  I am a huge fan of the early Money 20/20 events so when I heard the guy behind Money 20/20 was the force behind Fintech Meetup my interest went from tepid to torrid.  

And credit union execs get in free.  

That is a great deal.

Listen up.

Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available. Email rjmcgarvey@gmail.com

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Find out more about CU2.0 and the digital transformation of credit unions here. It’s a journey every credit union needs to take. Pronto.

What Type Are You? Harnessing the Wisdom of the Enneagram to Supercharge Business Success

by Robert McGarvey

What type are you? Don’t be surprised if soon you are asked that exact question — or maybe it is you who asks it of an employee or a business partner — and that is because suddenly the Enneagram personality assessment tool is sweeping the world of business.

Proponents swear the Enneagram, built around identifying nine distinct personality types, is crucial in gaining insights into what behaviors you habitually have that may be blocking successes — and what behaviors you may be able to nurture to supercharge success.

Along the way, what had been mysteries — about your teammates, even your own behaviors — suddenly can be seen in a bright, clarifying light when the Enneagram is in your tool bag, say the enthusiasts.

Continued at Startup Savant

Anti-Vaxxers Threaten the Travel Rebound

By Robert McGarvey

First I clap with joy.

Then I curse in anger.

This is as I ponder a planned trip to Spain in the early fall of this year and, what had seemed a fantasy idea just four months ago, now seems increasingly realistic. Mainly because the US government has done a remarkable job putting vaccinations into arms.  

About 26% of us are fully vaccinated and half of us have received at least one shot. We need to reach 75%, perhaps as high as 85%, to achieve so called herd immunity but those numbers are within reach.  Theoretically. More on that disclaimer in a bit and understand it extends not just to our immunity levels but also our ability to travel.

First the celebration.  Most of us already are planning summer vacations – which is underwritten in poll after poll.  

In Europe, Greece now has opened to fully vaccinated US citizens and also those who produce a negative Covid test.

In France, Prime Minister Macron has said the country is working towards admitting fully vaccinated US citizens.  That’s not a done deal but indications are that France will move in that direction before June.

Watch other EU nations loosen their restrictions, mainly because tourism is a huge part of the economies of so many of those nations and 2020 was a wipe out and nobody wants a repeat.

Tourism is 10% of the EU’s GDP and in some nations – Greece for instance – it is vastly more important.  Granted, much of that tourism is intra-EU but the US remains vital to many of the Continent’s tourist economies (France, Italy, and Spain to name three) and so a lot of European eyes are anxiously waiting for a relaxing of restrictions that effectively bar most Americans from most of the EU.

But note: although the EU has recommended a travel ban, it has not issued one.  It’s up to member nations to chart their own courses and already Greece has broken ranks, Croatia had beaten Greece in opening the gates to US citizens, and you know at least two or four more EU members are counting the days until Americans return.

That is why I am optimistic that Spain will open its doors to fully vaccinated US citizens, probably by early summer.

Assuming the anti-vaxxers don’t screw this up for the rest of us. Here’s the why for the early disclaimer.

Already we are seeing a flood of counterfeit vaccination cards and anti-vaxxers, faced with vaccination requirements at everything from sporting events to cruise lines, are publicly stating they intend to buy them.

Yes, everybody from the FBI down to local authorities are saying that using a bogus card is a crime but that does not seem to much worry the anti vaxxers who are digging in with their unscientific, indefensible anti vax belief system.

Ordinarily I don’t give much of a hoot about what the anti vax crowd thinks or does but this instance is different.  As word spreads that a lot of purported vaccination cards are in fact fakes confidence in the cards will diminish.  

Which may threaten my ability to go to Spain.

Just as it will threaten the ability of millions of us to cruise, to attend Yankees games, even attend college.

Look, I am not saying everybody has to get vaccinated. Some have legitimate medical issues.  Others just may not want to. Fine.  I am fully vaccinated but I nonetheless practice social distancing and mask wearing, mainly because in Arizona where I live there remain a significant number of anti vaxxers and I have no interest in investing energy in attempting to persuade them. I think their position is idiotic and socially irresponsible but I will not spend breath arguing with them. You can’t win an argument with brick, can you? I will maintain my distance and that will probably be enough to keep me safe.

But if people are showing fake vaccination cards and that may have repercussions that impact my travel plans, this has my attention.

Some 45 state attorneys general have demanded that Twitter, eBay, etc. stop running ads and notifications about the availability of fake paper.  

If the AGs quickly hold a few well publicized trials, this threat likely will vanish.

And I can keep packing for Spain.

CU 2.0 Podcast Episode 145 Robert Siciliano on Ransomware and Who Do You Trust?

 PSCU called it a growing credit union threat.  CUNA Mutual called it one of the fastest growing malware threats. Security company Arctic Wolf has said there was a 520% increase in ransomware and phishing attacks in the banking sector between March and June 2020.  NCUA has even issued a punchlist of steps to take to protect against ransomware attacks.

Color me surprised.  I had thought ransomware – where hackers “lock” a site or a database and demand a ransom to unlock it – was a thing of the past.  Data redundancy in the cloud had eliminated the threat, I thought.

I was wrong.

Crooks are nimble and in today’s iteration of ransomware, yes, the site still is locked – but before that happens the crook makes a point to copy key files.  Tell the crooks you won’t play ball, or simply ignore their demands, and they up the ante by posting a sample of their data theft on publicly viewable sites. Imagine if the Social Security numbers of 10,000 of your members suddenly sprout up online. How ugly is that?

Would you pay to avoid that?

Crooks also know that increasing numbers of credit unions have what amounts to ransomware insurance coverage and they also know how much the insurers will pay.

Don’t underestimate them.  Brilliant hackers they are not necessarily – some in fact simply use ransomware kits they buy online – but here is what it takes to defeat them: recognizing that security is a 24/7, 365 days a year job, says Robert Siciliano, a longtime cybersecurity expert who works with many organizations to help them raise their defenses.

It is not being paranoid, believing we are under continuing attacks, insists Siciliano in this podcast.  It is just being prudent

This is not a podcast overloaded with technical jargon.  What it is is a podcast intended to light a fire under all of us because we need that zeal if we intend to win, says Siciliano.

Listen up.

Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available. Email rjmcgarvey@gmail.com

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Find out more about CU2.0 and the digital transformation of credit unions here. It’s a journey every credit union needs to take. Pronto.

Quo Vadis Business Travel: Will We or Won’t We?

by Robert McGarvey

Another day, another poll. Another day, another prediction.

Here’s the deal: there are ever more surveys of business travelers that invariably augur a brisk return of business travel, usually before the end of this year.  For instance: A survey by GoldSpring Consulting, reported on in Business Travel News, found that “63 percent of business traveler respondents said they anticipate taking their next business trip within the next six months.”

Another study for promotional products company PromoLeaf found that 64% of us agree with this statement: “My job doesn’t give me as much enjoyment now that I can’t travel for business or business travel is limited.”

Ponder this: if we wanted to survey consumers on their attitudes about hamburgers, wouldn’t you expect that if we chose to survey inside Burger Kings we would get remarkably different results than if we surveyed inside Copper Branch restaurants, it being the self proclaimed biggest chain of vegan eateries?

Ask self identified business travelers if they expect business travel to pick up this year and of course they say yes.

That is more a statement of desire than a fact based prediction.

Business travelers, most of them, miss business travel. Sure, business travelers grumble about life on the road – complaining is part of the job description – but for most, there’s a lot of pleasure in racking up elite status at this airline or that hotel chain.

Hell, I miss the Centurion Club – I have yet to set foot in the one in Phoenix where I live; I miss business trips to San Francisco, Chicago, New York; I miss finding good uses for the airline credit cards in my pocket. There’s a lot I miss.

But fondly hoping for a return to 2019 level business travel isn’t the same as that actually happening.

Not when there are facts that say we don’t need to travel that much.

Even the PromoLeaf research – based on a survey of 1003 US based business travelers – reported this: “When asked, ‘Has your business been positively or negatively affected by not being able to travel for business?’ 32% of our respondents said lack of business travel had a negative effect. However, 37% said the impact had been positive, and 25% said it had neither a positive or negative effect.”

A YouGov poll found similar: “Restrictions on air travel had no effect on job productivity for 55% of respondents – who were based in Britain, Denmark, Spain, France, the Netherlands, Sweden, and Germany – and worsened it for 26% and improved productivity for 19%.”

Chew on that.  More are saying not traveling had either no or a positive impact on their business.

Not traveling has produced savings that have put smiles on the faces of CFOs. All kinds of CFOs, even unexpected ones.  Matthew Frajack, CFO at the University of North Carolina Chapel Hill, said his school has saved $5 million a month due to reduced business travel.

And Amazon said it saved about $1 billion in 2020 due to reduced business travel.

Admittedly, the brisk rollout of a vaccination program in the US has made more organizations take a friendlier look at resumption of business travel, but CFOs still are drawing the purse strings tight and there is no reason to expect a nearterm resumption of business travel for the purpose of inhouse meetings.  For sales calls, yes, very probably we will see that rebounding, perhaps as soon as late Q2 this year.  But a lot of business travel is going to remain shelved, mainly because the c-suite has realized profits can be maintained, maybe increased, even when a lot of travel is eliminated.

A new survey of CFOs found 41% say they plan to cut travel budgets – permanently.

That is the probable nearterm reality.

Then there is new research from IBM – based on a survey of 15,000 adults that found age has everything to do with our attitudes towards business travel.  “Only 8% of respondents who are older than 55 said they would go on a business trip without a vaccine, and only 25% of that age group said they would travel for business even after they have been vaccinated.”

The IBM research explains why I am hearing negativity about business travel from my peers – leading edge Baby Boomers – but then there is bubbling enthusiasm among Millennials that I’d missed.

Put another way, what we are seeing is a generational shift, where the travel bag is getting passed from Baby Boomers (the youngest of whom are 57) to Millennials (the oldest of whom are 40).

But it is a cadre of Boomer CFOs who just may keep the budgets small for travel for some years to come. If profits stay high, with business travel kept low, that is what will happen.

CU 2.0 Podcast Episode 144, Randy Icelow Rolling F Credit Union, From a Temp Gig to CEO

by Robert McGarvey

At 29 Randy Icelow said he was a temp worker for a bus company in California’s Central Valley and flashforward to now he is 38 and CEO of a $63 million credit union, Rolling F based in Turlock CA, where its SEG is Foster Farms, one of the biggest chicken companies in the country.

This podcast grew out of a post Icelow put up on the CU 2.0 Facebook group where he recounted his story. Reading his story we knew he had to be a podcast guest because his is an inspiration story of success in the face of failure. He graduated from college in 2008 with a finance degree and you remember how dismal the credit union and bank job markets were then. He bounced around a bit, took more classes, got a job as a school teacher in Stockton, which proceeded to file bankruptcy. He was back working as a temp and he lucked out. He got a gig at a credit union which liked him so much they hired him onto regular staff.

After a while he applied for a CEO job at a bank – didn’t get it but learned a lot – and then applied for the CEO job at Rolling F which he did not get. A retired banker got the job but the board advised him to hire Icelow and train him up to be his successor, which came to pass in three years.

You like that story? Of course you do.

But there are other great stories in this podcast. For instance, Icelow says that a Rolling F specialty is refinancing car loans – and many come in with a loan that has a rate of maybe 29%, which Rolling F can in some cases get down to 5.5%. The monthly payment goes from $500 to half that and an extra $250 per month in that worker’s pocket is big money.

Magic happened in Icelow’s personal life but now he is making magic happen in the lives of the hard workers who are his members.

Can Rolling F survive with $60 million in assets? Listen to his answer – and as you hear it remember that $500 monthly note on a 10 year old Nissan Sentra, You just may be persuaded by his math and his passion.

Listen up.

Along the way, mention is made of the CU 2.0 podcast with Cathie Mahon, CEO of Inclusive, the trade group for CDFis.  

Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available. Email rjmcgarvey@gmail.com

And like this podcast on whatever service you use to stream it. That matters.

Find out more about CU2.0 and the digital transformation of credit unions here. It’s a journey every credit union needs to take. Pronto

Selling 101: Do Credit Unions and Selling Play Well Together?

by Robert McGarvey

Credit union profitability is sliding downward. One consultant, Megan Cummins at Fiserv-owned Raddon Performance Analytics, insists that the fix is to nurture a sales culture within them.

You know that Fiserv is a sales culture. It lives to sell, simple as that, and it sells to live.

Would something similar work in a credit union?

As for the claim that credit union profitability is tumbling, Cummins points to Raddon data that say only 29.8% of the 300 credit unions it measures data for are profitable. That’s down from 33.9% two years ago.

Cummins told CU Today: “‘There are credit unions that definitely have a sales culture, but there are still many that don’t,’ Cummins said, recalling a recent meeting with a credit union during which the topic of sales was addressed. ‘They wouldn’t even let me say the word sales in the meeting because you can’t say sales at this credit union. They said they never use the word because they don’t want to sell to their members.’

‘In that meeting the credit union said they never want to feel that they’re selling. But at this point we have to sell to the members we have. We have no choice.’” (Emphasis added.)

Continued at CU 2.0

Boycott This: Travel in 2021, Delta, Atlanta, and Coke

by Robert McGarvey

Coca-Cola, Delta Air, Major League Baseball, Atlanta, the list of boycott targets keeps growing as sides are taken and lines are drawn in the debates over voting legislation in Georgia but not only because there is similar legislation in Arizona and more states.

In Texas, for instance, both American Airlines and Dell have spoken out against proposed legislation that many believe will suppress voting in that state. Both companies are likely to figure in boycott lists too and, yes, I am pleased that I recently bought a Dell computer, the first I have ever bought from that company.

Now travel in particular has become politicized.

Understand this: I am strongly opposed to attempts to limit voting and yet I am okay with consumer boycotts. I still remember going years without a leaf of iceberg lettuce entering my mouth, or a grape, in response to Cesar Chavez’ Salad Bowl boycott, which lasted from 1970 to roughly 1978.

Personally I am on record stating I would decline to stay in or even attend an event at a Trump managed property. That’s a kind of boycott and I am not alone. Most experts believe Trump’s hotels are in woeful shape financially

Our system is one where boycotts, often based on political differences, have a long history. Do they work? That’s a surprisingly difficult question to answer. The Freakonomics folks explored it in a long podcast (here’s the transcript). Some experts flatly proclaim boycotts don’t work, witness UCLA prof Ivo Welch in the Freakonomics podcast: “Boycotts almost surely will never work.”

A case in point is the 2003 invasion of Iraq by the US and the refusal of France to support that effort. Across the US anti-French activities and boycotts flourished. French fries even were (briefly) renamed freedom fries and many swore to boycott French wine. Did the boycott work? According to Freakonomics, “According to three economists who later analyzed the data: ‘we show that there actually was no boycott effect.’ So why is there often no boycott effect? One reason may be that boycotts get a lot of attention — they’re a good, easy, spicy story for journalists to cover — which gives the impression that the outrage is larger than it really is.”

Another reason is that many proclaimed boycotters are all mouth no follow through. They insist – loudly – that they won’t swill French hooch but many never drank wine anyway and others who do like a tipple apparently continued to drink French wine, just on the QT and in the privacy of their homes. And maybe they even drove to the next town to stock up on Burgundy so they wouldn’t bump into a neighbor while navigating the aisles at Total Wine with a cart stuffed with French imports.

Even with the Salad Bowl strike it is hard to declare Chavez and the United Farm Workers the clearcut winner. That was a long, brutal labor action with much pain on all sides and, you know what, I grew not to miss iceberg lettuce, which I still rarely eat, and I never had much interest in table grapes anyway. I hope what I did benefitted the farm workers but I am not sure it did.

Even so, stiffen your backbones, you Delta bashers and MLB boycotters. Much as I think your crusade is doomed (and thankfully so), part of me wants you to stick with it because it will make my travel so much easier.

It certainly is the right of Trumpers to decline to fly Delta and I hope they stick with that resolve so I will know which carrier I will prefer. Note: it’s that ying and yang that unravels the impact of many boycotts. For each who swears never to fly Delta or drink a Coke, there I am swearing to fly Delta and at least thinking about buying a few liters of Diet Coke, which has long been my drink of choice in the sky. It’s more so now.

Maybe I’ll fly to Atlanta to catch a baseball game. Last time I was in that town overnight it was to catch a Queen concert. But now I am thinking Atlanta seems a mighty fine destination.

Buckle up, the ride is just now entering turbulence.

CU 2.0 Podcast Episode 143 Stephanie Smith America’s Credit Union Museum

 by Robert McGarvey

The building still stands at 420 Notre Dame Avenue in Manchester NH.  That’s where the nation’s first credit union – St. Mary’s Bank – opened its doors in 1908, to serve founding French American mill workers (and, yes, much of the original paperwork was written in French).

St. Mary’s Bank outgrew that space, moved into other facilities, but some years later it recognized that it wanted to preserve its original history and an attempt to buy it from its then owner was made.

It did not succeed.

As for how therefore the building now houses the America’s Credit Museum you want to listen to this podcast with Stephanie Smith, executive director of the museum.

The museum now is deep into an effort to capture and preserve the memories of a generation of credit union leaders who are entering retirement.

Words of advice: don’t throw away your archives without first contacting the museum.  You may well have pieces that the museum will covet as it seeks to document the how of the rise of America’s credit union movement. You’ll hear more about this process in the podcast.

 You will also hear how and why you want to visit the museum – which is about an hour north of Boston. Of course the pandemic has impacted the museum – it is presently open only by appointment. But that will change and, even better, the pandemic has prompted the museum to step up its efforts to digitize its collections which will put them within reach of us wherever we are.

Ultimately, said Smith, the mission of the museum is to capture the credit union difference – and that happens through the histories of the many in the movement who have shaped today’s credit unions.

Listen up.

Along the way, many mentions are made of Jim Blaine, the retired CEO of State Employees’ Credit Union of North Carolina. Hear the Blaine podcast here. Read more of Blaine’s thinking in this CUInsight blog.  

Also mentioned is Bucky Sebastian. His podcast is here

Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available. Email rjmcgarvey@gmail.com

And like this podcast on whatever service you use to stream it. That matters.

Find out more about CU2.0 and the digital transformation of credit unions here. It’s a journey every credit union needs to take. Pronto